Privacy policy

Last updated: August 1, 2026

Zurra Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zurra Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

## Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

## Personal Information Sources

We may collect personal information from the following sources:

- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.

## How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, process your payments, fulfill your orders, remember your preferences, process returns and exchanges, manage your account, arrange shipping, enable you to post reviews, and create a customized shopping experience.
- Marketing and Advertising. We use your personal information for marketing purposes, such as sending promotional emails, text messages, or showing online advertisements for products based on your previous activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or investigate fraudulent, illegal, or unsafe activity.
- Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal requests, and enforce or investigate potential violations of our terms or policies.

## How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties, such as shipping partners.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger, to comply with legal obligations, enforce our terms, or protect the rights of Zurra Studio, our users, or others.

## Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify, and in certain cases with third parties located in other countries. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

## Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their own privacy and security policies. We are not responsible for the privacy or security practices of such third-party sites.

## Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.

## Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security of information transmitted to us. We recommend not using unsecure channels to send us sensitive information. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

## Your Rights and Choices

Depending on applicable law, you may have the following rights regarding your personal information:

- Right to Access/Know. Request access to the personal information we hold about you.
- Right to Delete. Request that we delete personal information we hold about you.
- Right to Correct. Request that we correct inaccurate personal information.
- Right of Portability. Request a copy of your personal information in certain circumstances.
- Managing Communication Preferences. Opt out of promotional emails at any time using the unsubscribe link, while still receiving essential account/order-related emails.

You may exercise any of these rights by contacting us using the details below. To learn more about rights related to data processed by Shopify specifically, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

## Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

## International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including through Shopify's global infrastructure.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/operational reasons. We will post the revised policy on this page and update the "Last updated" date accordingly.

## Contact

Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please contact us:

Zurra Studio
Phone: +92 328 2994257
Email: info.zurrastudio@gmail.com
Address: UP More Road, Karachi 07513, Pakistan