Returns & Exchange Policy
At Zurra Studio, we want you to love what you order. If something isn't right, we're here to help.
Exchange Window
You may request an exchange within 7 days of receiving your order, provided the item meets the conditions below.
Conditions for Exchange
- Item must be unused, unworn, and unwashed
- Original tags must still be attached
- Item must be in its original packaging
- Proof of purchase (order number/receipt) is required
Non-Exchangeable Items
- Sale/clearance items are final sale and not eligible for exchange
- Customized or altered items
- Items without original tags
How to Request an Exchange
1. Contact us at info.zurrastudio@gmail.com or WhatsApp +92 328 2994257 within 7 days of delivery
2. Share your order number and reason for exchange
3. Our team will guide you through the next steps
Refunds
Currently, we offer exchanges and store credit only — we do not offer cash refunds, except in cases where the item received is damaged or incorrect due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we will resolve it at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect on our part.
Questions?
Reach out to us at [email] or WhatsApp +92 328 2994257 for any exchange or return-related questions.